Component Playgrounds warrants to the original purchaser/property owner that it's residential grade products are free from defect in materials and workmanship. This warranty is non-transferrable and will be honored only after proper registration.
- Lifetime warranty of metal structural components (top rails, legs, ladders, triple ends, etc.)
- 1 Year warranty on all moving parts & accessories. (Chains, swing hangers, swing seats, connectors, slides, etc.)
- For safety please inspect all moving parts on a regular basis (at least yearly), especially paying attention to wear within the swing hanger.
This warranty is not extended to cosmetic items such as scratches, dents, fading, discoloring, paint wear, rust, weathering, or decorations. The warranty as stated is valid only if the equipment is properly installed as detailed in the installation instructions provided and is used in a normal and expected manner.
A normal and expected manner is to be defined as the swing set not being used more than 2 hours in a 24 hour period.* The person(s) swinging must also weigh less than 300 lbs in order to stay within the swing set's weight capacity. Excessive and or use above that which is normally expected will void the warranty. All parts are subject to normal wear for the purpose of which they were designed.
When attached to the structure, plastic slides should not be lifted up from the bottom for any reason. Cracks at the top of the slide that result from lifting the bottom of the slide will not be covered under the terms of this warranty.
This warranty is void should the equipment be subject to vandalism, misuse, neglect, abuse, improper installation, tampering, or accident. This equipment is not to be altered, or modified, by anyone other than Component Playgrounds or its authorized agent. This warranty does not cover damage resulting from flood, fire, catastrophe or other acts of nature.
To the extent permitted by law, Component Playgrounds shall not be liable for any direct, indirect, special, incidental, or consequential damages.
Should it be found that your product has parts that are defective within the warranty period, contact Component Playgrounds. Unauthorized returns will be refused and returned to sender. Defective part(s) must be photographed from a minimum of three different angles that clearly show the problem, and the installation of the defective part by its self and in relation to the rest of the structure. After speaking with a representative at Component Playgrounds: Return parts, freight prepaid, to the Component Playgrounds’ plant with proof of purchase for repair or replacement. Component Playgrounds will evaluate the part(s) and the photographs and decide if the part(s) in question should be repaired or replaced. This warranty does not cover costs related to removal, transportation and/or labor.
This equipment is rated as commercial grade for residential use and is intended to be used in a private residential environment. This equipment may not meet all of the safety guidelines as described by the CPSC as it relates to public use/commercial playground equipment. For more information on public or commercial playgrounds, please visit www.cpsc.gov.
Component Playgrounds sales representatives or its agents are not authorized to modify or substitute claims which are not part of this exclusive written warranty. This warranty is void if the product is in any way modified from its original state, or if it is used for purposes other than the purpose for which it was intended.
*For children with special needs who may spend many hours of the day swinging, we recommend our heaviest swing set, the Arch Swing Model. This is the product for you!