Parts & AccessoriesStart the return process within 14 days of receiving your item by contacting us at [email protected]. Product must be in new condition.
Shipping costs will be the responsibility of the customer in cases of buyer’s remorse returns, such as didn’t like the color/quality, changed your mind, ordered by mistake, bought it somewhere else, etc.
We will refund the full cost of the merchandise and shipping charges if the return is a result of our error or defective product.
From the time of order, you have 4 business days to make any changes to your order or cancel your order for a 100% refund.
After 4 business days your order will not be able to be changed or cancelled. AT THIS POINT, YOUR ORDER WILL BE NON-RETURNABLE AND NON-EXCHANGEABLE.
The reason why we have such a strict return policy is that these swing sets are highly specialized/custom items, which are required to be sent on a freight truck on a custom-made pallet in order to get to you. These large swing sets are not your typical shipment; they can't just show up on your doorstep in a small package. We incur extremely high shipping costs in order to get these to you, which denies us the luxury of easily and cost-effectively sending items back and forth to our customers. So PLEASE, do your research before placing an order to make sure your swing set will fit in the space you have and that it's exactly what you want.
You can always contact us for any question regarding this policy at [email protected].
For refunds, you'll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund.